Can Your Students Troubleshoot?

 

Did you know that troubleshooting is a computer science standard?  

K-2.CD.2

Describe and troubleshoot basic hardware and software problems using appropriate terminology.

Grades K-2 2023 Computer Science Standards Frameworks

3-5.CD.2

Determine potential solutions to solve simple hardware and software problems using common troubleshooting strategies. (E) Essential

Grades 3-5 2023 Computer Science Standards Frameworks

Want an easy way to practice this standard?  When a student notices that something isn't working correctly on their Chromebook (headphones aren't working, Flip won't load, Canvas isn't allowing a shared template, or Discussion Board reply fails, etc.) teach them to try the following before panicking and contacting tech:

1.  Are your headphones plugged in properly (If it's a headphone problem) or has your device been charged (if it isn't turning on).

2.  Check the bottom of your screen by the time.  Is the time and date correct?  Does an update appear when you hover above the time?  Shut down your computer and re-login to see if that corrects the problem.

3.  Can you clear your cache to help your device run better? (Here's how to clear your cache.)

3.  If you have tried (TROUBLESHOOTED) the above and you still have issues, now it is time to contact tech.